We are committed to the satisfaction of all of our customers, so if the product received does not meet the quality promises or what you ordered, we will do what is necessary to return your order to you. However, we will not proceed with a refund following the law governing the activity of personalization in the field of e-commerce.

Concerning articles made to order and personalized, the provisions of Article L. 221-28, 3 ° of the Consumer Code apply and deprive the customer of his 14-day withdrawal period and return personalized goods.

If your order does not correspond to what you ordered, we invite you to contact us at contact@coneaddict.com to attach the number of your order and photos of your product to illustrate the problem.

We will get back to you as soon as possible to provide you with a solution to the inconvenience encountered.

All the articles on the Cone Addict site are produced on demand. They are considered as personalization and therefore neither exchangeable nor refundable.